Terms of Service & User Agreement

These Terms of Service (“Agreement”, “Terms”) constitute a legally binding agreement between you (“User”, “Traveler”, “Customer”) and Snapingo (“Company”, “We”, “Us”, “Our”), governing your use of our website, holiday package booking engines, custom concierge services, and customer assistance desks.

If you do not accept or agree with any part of these Terms, you must discontinue using our website and services immediately. Continued use of the platform represents an unconditional acceptance of these Terms.

Snapingo is a full-service travel marketplace and concierge that curates, bundles, and organizes comprehensive travel packages comprising:

• Flight Bookings: Arranged via licensed scheduled airline partners (including IndiGo, Air India, Vistara, Emirates, Qatar Airways, Singapore Airlines, and others).
• Hotel Accommodations: Booked through accredited hotel chains and hospitality partners (including Taj Hotels, Marriott, ITC Hotels, and independent verified resorts).
• Ground Transfers & Sightseeing: Private cabs, shared shuttles, guided excursions, and adventure activity admissions.
• Custom "Plan My Trip" Concierge: Bespoke itinerary planning and quotation support via our travel desks.

Third-Party Supplier Disclaimers: Snapingo acts as an intermediary connecting travelers with certified airlines, hotels, and local ground operators. While we curate verified partners, each independent provider enforces their respective fare rules, check-in policies, baggage limits, and service warranties.

• Eligibility: You must be at least 18 years old and possess the legal authority to enter into binding agreements.
• Accuracy of Details: You are responsible for ensuring that all traveler names, passport numbers, birth dates, and contact information entered during quotation or booking strictly match government-issued identification. Snapingo is not liable for boarding denials or fee penalties arising from erroneous passenger information.
• Anti-Spam & Fair Use: Automated scraping, bot submissions, fraudulent inquiries, and abuse of lead submission forms ("Plan My Trip") are strictly prohibited.

Standard Package Cancellation Timeline

• Token / Advance Payment: Non-refundable in all cases, regardless of how far in advance the cancellation is made.
• 15+ Days Prior to Departure: A cancellation fee of 25% to 50% of the total package value applies, depending on the package and supplier terms.
• Within 15 Days of Departure, or No-Show: 100% retention charges apply and the booking becomes fully non-refundable.
• Unused Services: No refunds are issued for services already confirmed but not used, including flights, hotels, meals, or sightseeing.
• Flight Tickets & Non-Refundable Hotels: Any airline ticket issued under non-refundable fare buckets or promotional flash deals is subject strictly to airline policy rules.

Refund Processing SLA: Approved refunds will be credited back to the original payment method within 7 to 14 business days from supplier receipt confirmation. All cancellation requests must be submitted in writing.

For all international tour packages (e.g., Maldives, Dubai, Bali, Europe, Southeast Asia), the traveler is solely responsible for ensuring:

• Passports maintain a minimum validity of six (6) months beyond the planned date of return.
• Mandatory tourist visas, transit visas, travel insurance certificates, and health/vaccination declarations are secured prior to departure.
• Snapingo provides visa facilitation guidance as an advisory service; final visa grants and entry approvals remain under the sole sovereign discretion of foreign immigration authorities.

Promotions (such as “Flat 20% OFF on International Packages” or “Free Hotel Upgrades on Bookings above ₹25,000”) are subject to limited availability, specific validity windows, and minimum spend thresholds. Only one promotional coupon may be redeemed per booking. Snapingo reserves the right to modify or revoke promotional campaigns at its discretion.

Snapingo, its directors, and affiliates shall not be held liable for:

• Flight delays, cancellations, schedule alterations, or baggage mishandling by airlines.
• Acts of God, natural calamities, bad weather, civil unrest, strikes, government lockdowns, or pandemic travel restrictions (Force Majeure).
• Personal injury, illness, property loss, or unauthorized itinerary deviations during excursions managed by local ground handlers.

All content on snapingo.vercel.app, including logos, design trademarks, software code, custom itineraries, visual assets, and marketing materials, is the exclusive intellectual property of Snapingo and protected by applicable copyright and trademark laws.

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or controversies arising out of or relating to your use of Snapingo services shall be subject to the exclusive jurisdiction of the competent courts in Delhi / NCR, India.