Cancellation & Refund Policy

This policy applies to holiday packages, flight bookings, hotel accommodations, and cab/transfer services booked through Snapingo, whether reserved directly on snapingo.vercel.app or via our “Plan My Trip” concierge desk. Because Snapingo books through airline, hotel, and ground-transport partners, cancellation and refund outcomes ultimately follow the fare rules and policies of the respective supplier, in addition to the terms below.

• Token / Advance Payment: Non-refundable in all cases, regardless of how far in advance the cancellation is made.
• 15+ Days Prior to Departure: A cancellation fee of 25% to 50% of the total package value applies, depending on the package and supplier terms.
• Within 15 Days of Departure, or No-Show: 100% retention charges apply and the booking becomes fully non-refundable.
• Unused Services: No refunds are issued for services already confirmed but not used, including flights, hotels, meals, or sightseeing.
• Flight Tickets & Non-Refundable Hotels: Any airline ticket issued under non-refundable fare buckets or promotional flash deals is subject strictly to the airline's own cancellation policy, irrespective of the timelines above.

This timeline is calculated from the date we receive your written cancellation request (email or WhatsApp) to the scheduled date of departure, not the date of original booking. All cancellations must be submitted in writing.

To cancel or reschedule a confirmed booking, reach out to your assigned travel expert or our support desk via phone, email, or WhatsApp with your booking reference number. Rescheduling requests (change of travel dates) are treated as a cancellation of the original booking followed by a fresh reservation, and are subject to airline/hotel availability at the new dates, any fare difference, and the applicable cancellation charges above.

Approved refunds are credited back to the original payment method used at the time of booking, within 7 to 14 business days from the date the respective supplier (airline, hotel, or transport partner) confirms receipt and processing of the cancellation. Bookings paid via Zero-Cost EMI are refunded to the partner bank, which may apply its own timeline for reversing any interest or processing charges already levied.

Goods and Services Tax (GST) and Tax Collected at Source (TCS) already remitted to government authorities on a confirmed booking are non-refundable, in line with applicable Indian tax regulations, even where the underlying package amount is refunded.

In situations arising from Force Majeure, natural calamities, government lockdowns, or pandemic-related travel restrictions, cancellation and refund timelines may vary from the standard policy above, depending on the terms offered by our airline, hotel, and transport partners at the time. See our Terms of Service for how Snapingo handles Force Majeure events.